I was lucky enough to be invited to participate at Google's inaugural "Leaders @ Google" event in London. This event is designed to bring digital leaders across industry together to share insights and war-stories. I met a bunch of great folks - not only from Google, but from the likes of Amazon, Skype, Facebook etc.
POST Insurance Digital Strategies 2015
My team and I from Markel Digital participated in a number of events for this years POST Insurance Digital Strategies conference. I spoke at the breakfast event on the Internet of Things and also closed the conference as part of a panel. It was great for me to see others from Markel International also providing thought-leadership throughout the day.
Insurance Technology 2014 - Championing Innovation
I was lucky enough to give the opening keynote for this years Insurance Technology conference. My talk is a call to arms for insurance leaders to challenge the statusquo and begin driving change from within. Insurance Technology 2014 is the premier gathering for senior technology strategists within the UK insurance sector. More about the keynote here:
Spark the Change - Markel International wins 2nd Place
Some would say that the only place you would find insurance and innovation close to each other was in the dictionary! My team at Markel International are starting to prove the neigh-sayers wrong by continuing to driveout digital vision within the insurance industry. It seems that our efforts are starting to bare fruit as we have been awarded 2nd place in the 2014 Spark the Change Awards!
Customer Experience Management for Banking and Financial Services
Its the long-standing industries that tend to move slowly. They often have interesting challenges around scale, existing infrastructure (technical and organisational) as well as baked-in processes and legislation. These are the biggest transformational challenges. I love how simple concepts around disruptive innovation can really start to shake things up!
Business Analysts Working with User-Experience
Business Analysis 2011 Conference
BA2011 was great fun. I have always considered myself a poly-skilled person who can float between the overlapping worlds of UX and BA. The main difference I have observed is the subtle but powerful shift in a UX mindset that puts the end-user at the heart of every decision.